Privacy Policy

Arco Professional Safety Services Limited (formerly known as Total Access (UK) Ltd) takes your privacy very seriously.  We do not sell or pass on your information to any third party other than to allow us to carry out business with you.  We only keep this information to provide a service to you. 

In some instances, we may receive data from other companies in our Group. Arco Professional Safety Service Limited is a wholly owned subsidiary of Arco Limited.

Important information and who we are

We, Arco Professional Safety Services Limited are the controller and responsible for your personal data.

Contact details:

Head Office - Unit 5, Raleigh Hall Industrial Estate, Eccleshall, Stafford, ST21 6JL (01785 850333)

Warrington Office - Warrington Business, Park, Long Lane, Warrington WA2 8TX (01925 244144)

Enfield Office - 25 Jute Lane, Enfield London EN3 7PF (020 8805 5144)

Hull Office – Waverley Street, Hull, HU1 2SJ (01482 611769)

Please contact the office which you ordinarily deal with.

Emails should be directed to info@arcoservices.co.uk

What we collect

We may collect the following information:

  • IP address (an IP address is a number that can uniquely identify a specific computer or other network device on the internet)
  • name and job title
  • contact information including email address and telephone number
  • demographic information such as postcode, preferences and interests
  • Profile data including your username and password, purchases or orders made by you, your interests, preferences, feedback and survey responses.
  • Usage information about how you use our website, products and services.
  • Marketing and communications data includes your preferences in receiving marketing from us and our third parties and your communication preferences.

We do not collect any Special Categories of Personal Data unless you purchase a service where we are required to consider your health, genetic and/or biometric data to assess suitability to participate in the services purchased. We do not collect details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions or trade union membership. Nor do we collect any information about criminal convictions and offences.

What we do with the information we gather

  • We may use this to deliver products and services including the processing of payments.
  • To communicate with you about orders, products, and services.
  • Internal record keeping.
  • To display content or recommendations which may be useful to you.
  • We may use the information to improve our products and services.
  • We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.

Third parties and your personal information

We will only pass your personal information to third parties where it is necessary to carry out logistical functions such as delivery.  These third parties have access to your personal information to carry out their duties but may not use it for any other reason.  These third parties must maintain your information in accordance with the General Data Protection Regulations and Data Protection Act 2018. 

We may have to contact third parties with your information to verify your status with respect to preventing fraud or checking credit.

Cookies

Cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us.

You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.

Data Protection and Privacy

Any details which you provide to us from which we can identify you are held and processed by Arco Professional Safety Services Limited in accordance with the General Data Protection Act and the Data Protection Act 2018. 

You may request details of personal information which we hold about you under the Data Protection Act 2018. If you would like a copy of the information held on you please write to:

The Data Protection Officer
Unit 5

Raleigh Hall Industrial Estate

Eccleshall

Stafford

ST21 6JL

Telephone: 01785 850333

Fax: 01785 850339

Please contact us if you wish to make a request by email.

If you believe that any information we are holding on you is incorrect or incomplete, please write to us at the above address or email us as soon as possible. We will promptly correct any information found to be incorrect.

If you do not wish to receive e-mail or other mail from us you may opt-out of receiving these communications by emailing us at info@arcoservices.co.uk

By visiting this website you are accepting and consenting to this Privacy Policy and the website Terms of Use. 

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