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Delivery

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Our Frequently Asked Questions

If you have a general enquiry regarding delivery and returns, take a look below at the answers to some of the questions we get asked most frequently.

If you do not see your question below and would like to contact us please call 0330 390 0822, email us at info@arcoservices.co.uk or complete our online form.

  • What delivery options are available?

    Standard Delivery (2-3 days) – £2.99

    Heavier Items – £4.99

    Expedited (Next-Day Delivery) – £7.99 *

    Saturday Delivery – £22.80

    *Please note that if you wish to receive your order the following day it must be placed before 1pm. If you have purchased a kit it may not always be possible to despatch for next-day delivery subject to build-time. Please contact us if you are unsure.

    Free Courier Delivery for any orders over £90 (not guaranteed next day)

    Unfortunately we can not ship internationally from our website.

    Orders are only despatched Monday-Friday.

  • I am placing my first order, how do I have this delivered to an address other than my billing address?

    We require first-time customers to contact us in the event that they require delivery to an address other than their billing address. The easiest way to do this is to place your order using only your billing address and then contact us at sales@arcoservices.co.uk or on 0330 3900822 with your order confirmation number and desired delivery address. Please consider this amendment as still pending until you have received confirmation from one our sales team.

  • Why has my order not arrived yet?

    In the rare event your order has not arrived with you within the expected delivery time and you have not heard from us, please contact us on 0330 3900822 or email info@arcoservices.co.uk and we will investigate immediately.

  • What happend if what I order is out of stock?

    If any item you have chosen is unavailable you shall be contacted via your e-mail address or by post. Out of stock goods marked ‘To Follow’ on your delivery note will be forwarded automatically- you don’t need to contact us again.

  • What Methods of Payment do you accepte?

    You can pay either by VISA, Master Card, Switch, Maestro, Solo, JCB or VisaElectron. We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder’s name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by Arco Professional Safety Services Ltd for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases. We will take payment in GB pounds (£) and your payment card will be charged accordingly at the exchange rate at the time of payment taken.

  • How can I leave a review

    You can leave us a review on Google, Facebook or Trustpilot

     

     

     

     

  • What is the returns procedure?

    If you wish to return all or part of your order this must be done within 14 days of receipt. Please use the returns label enclosed in the original parcel, ensuring you include your order reference number and name so we might identify the goods upon their arrival. Manufacturer packaging must be present and intact where possible.

     

    If the goods have been dispatched as ordered but are unwanted, then they can be returned to us providing they are unused within 14 days of the purchase order for a repayment or exchange. Any delivery charges incurred are non-repayable.* (*applies to internet and mail-order sales to consumers only)

     

    If the goods have been dispatched as ordered, but are unwanted due to their description on the website being significantly incorrect, then they can be returned for a repayment (including delivery charge) within 14 days after the receipt of the goods.

     

    With the exception of faulty goods, items must still be unused, have their original packaging and labelling, and be accompanied by the original delivery note. Nothing in these conditions affects your statutory rights as a consumer. The card used for the purchase will be credited with the original purchase amount (less any delivery charge paid where appropriate). Custom or Personalised items are not returnable. This does not affect your statutory rights as a consumer.

     

    Once your return has arrived with us, one our sales team will contact you to proceed. Please note we will not issue refund or exchange until the returned goods have arrived with us. If you have any questions or have misplaced your returns form please contact us on info@arcoservices.co.uk or on 0330 3900822 and we will be more than happy to assist.

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