CAN WE HELP?

FAQ

If you have a general enquiry, have a look at the answers to some of the questions we get asked frequently - it may just provide you with the answer you were looking for. If you do not see your question below please email us at salesorders@totalaccess.co.uk

What delivery options are available?

Standard Delivery (2-3 days) - £2.95

Heavier Items - £4.99

Expedited (Next-Day Delivery) - £7.99 *

Saturday Delivery - £22.80



*Please note that if you wish to receive your order the following day it must be placed before before 3pm. If you have purchased a kit it may not always be possible to despatch for next-day delivery subject to build-time. Please contact us if you are unsure.



Free Courier Delivery for any orders over £90 (not guaranteed next day)



Unfortunately we can not ship internationally from our website.



Orders are only despatched Monday-Friday.


I am placing my first order, how do I have this delivered to an address other than my billing address?

We require first-time customers to contact us in the event that they require delivery to an address other than their billing address. The easiest way to do this is to place your order using only your billing address and then contact us at salesorders@totalaccess.co.uk or on 01785 850333 with your order confirmation number and desired delivery address. Please consider this amendment as still pending until you have received confirmation from one our sales team.


Why has my order not arrived yet?

In the rare event your order has not arrived with you within the expected delivery time and you have not heard from us, please contact us on 01785 850333 or email salesorders@totalaccess.co.uk and we will investigate immediately.


Can I place an order over the telephone or through my Arco Professional Safety Services account manager?

The prices on our website are exclusive to our online customers. Should you need to place an order over the telephone you are certainly welcome to contact us on 01785 850333, however these discounted prices apply for online purchases and direct payment customers only.


What happens if what I order is out of stock?

If any item you have chosen is unavailable you shall be contacted via your e-mail address or by post. Out of stock goods marked ‘To Follow’ on your delivery note will be forwarded automatically- you don’t need to contact us again.


What Methods of Payment do you accept?

You can pay either by VISA, Master Card, Switch, Maestro, Solo, JCB or VisaElectron. We are unable to accept cheques, cash, or postal orders via the website. It is imperative that you provide the cardholder's name as it is shown on the card, and address exactly as it appears on the card statement. No responsibility can be taken by Arco Professional Safety Services Ltd for incorrect, or incomplete, details submitted on the website. Orders without this information will not be successfully processed. Card fraud is illegal and perpetrators will be prosecuted in all cases. We will take payment in GB pounds (£) and your payment card will be charged accordingly at the exchange rate at the time of payment taken.


How can I leave a review

You can leave us a review on Trustpilot!




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